Please read the following Terms & Conditions before confirming your order. All orders (except for those that come under the 24 hour turn around menu) require a minimum 72 hours notice. If that notice is not given you will be notified and refunded your purchase price minus a 20% administration fee. Purchases through the Buttery Bakes online store and a deposit made for a custom order are taken as confirmation you agree to the below Terms & Conditions.

WEBSITE ORDERS

Website orders are confirmed and your order date is secured once payment has been made through the checkout. 

We accept cancellations 14 days before your order date and will refund you 50 percent of your order’s total cost. We appreciate that circumstances can change, however once you place an order, any special pieces and design elements will be sourced and purchased in readiness for fulfilling your order.

We do not accept cancellations made within seven days of your order date, and the total cost of your order will be forfeited with no refund or credit given.

Once we confirm your order, we may have to decline other orders. And the closer we get to your date the chances of rebooking the time and resources we’d allocated to get your order done is greatly reduced. All cancellations must be made in writing to hello@butterybakes.au.

We appreciate your support and understanding of our cancellation policy.

CUSTOM ORDERS

To secure your event order a 50 percent deposit must be paid within 72 hours of receiving your invoice. With the remaining payment required seven days before your date. Your deposit is non- refundable and your order is only confirmed once payment has cleared.

Once we confirm your order, we may have to decline other orders. And the closer we get to your date the chances of rebooking the time and resources we’d allocated to get your order done is greatly reduced. All cancellations must be made in writing to hello@butterybakes.au.

A non- refundable deposit policy is in place for these reasons and we appreciate your understanding.

CHANGES & POSTPONEMENTS

Any changes to your confirmed order, including design or quantities must be made 14 days before your event date. We always try to accommodate increases in quantities however decreases in quantities will be at the discretion of Buttery Bakes and will be assessed on a case-by-case basis.

Should you need to postpone your order date, every effort will be made to accommodate the change, however if the date change request is within 14 days of your confirmed event date then the above refund policies may apply.

STORAGE AND PRESENTATION

We have extensive storage and presentation advice available because we want to ensure your order presents perfectly and tastes as delicious as possible. We take no responsibility for any damage to your order once you have collected your order or it has been delivered to a designated address.

All cakes and cupcakes should be kept (and eaten) at room temperature. If you have collected your order the day prior please store them out of direct sunlight until time to serve, or if the temperature is above 32 degrees please store in the fridge and take out 1-2 hours before serving and store in a cool, dry space in that time.

DESIGN, INSPIRATION & CHANGES

Due to the nature of the creative and design process we do not replicate other artists. No two designs are the same – even two Buttery Bakes designs. We welcome and will use your inspiration photos or mood boards to create something you love.

All orders are lovingly created by humans, therefore there may be slight variations in colours and decorations as we reserve the right to use our creative discretion. If you would like something specific please ensure you have contacted Buttery Bakes at hello@butterybakes.au to ensure your vision is possible.

If you would like to change your design or theme, please note there may be additional fees if we have to source specific items and design pieces to accommodate those changes. We will accept changes up to 14 days before your order date, however after that there may not be enough time to source details for your request.